Frequently asked questions

Can I arrive earlier or leave later?
Of course, whenever possible! On request, and for a small fee, you can enjoy your stay even more.

Is self check-in possible?
Absolutely! Each chalet is equipped with a numeric keypad. If you arrive in the middle of the night after an international flight, no worries: you will receive a detailed welcome guide and your access code as soon as you book.

Is there parking at the chalet?
Each of our chalets has its own free private parking.

Do you have an electric vehicle charging station?
Yes, we offer free access to an electric vehicle charging station (and for electric bikes as well!)

Can we come by public transit or by bike?
Yes, it is possible! You can put your bike for free on the line 125 bus, then pedal to the chalet. We even have a secure space to store and lock the bikes. Another option: take the 125 bus and complete the trip by taxi. We are currently in discussion with Bonjour Nature to make your travel even easier.

How far are you?
Domaine Chalets des Pins is located one hour from Montréal (via the 25 North), 20 minutes from Joliette and 1 h 30 from Trois-Rivières, without traffic of course. The road in autumn is magnificent with the trees in colour.

Do I need a 4×4?
No! Access is really easy from an asphalt road and a gravel driveway of a few metres. A city dweller can easily reach the chalet in a Communauto!

Are you far from grocery stores?
We are really close to several large supermarkets (IGA, Maxi, Provigo, Métro, SAQ) and fine grocers, all located within a 10-minute radius. For the gourmets, we are also ambassadors of the Goûtez Lanaudière baskets and we are happy to recommend visits to local producers. Our local convenience store (le Marchand du coin) about 5 minutes away is even an SAQ retailer and offers several frozen meats from a local butcher.

Are the chalets close to each other?
Well spaced from one another, our chalets offer all the tranquility and intimacy you are looking for. They are however all within walking distance if you wish to host a family gathering!

Are pets accepted?
Yes, your life companion (cat and/or dog) can come with you, for a fixed fee of $50 per stay for cleaning. They simply need to be on a leash in the common areas.

Are you open year-round?
Yes, 365 days a year! Each season has its charm: skating, sliding, skiing and dog sledding in winter, swimming and hiking in summer, blazing colours in autumn and renewing nature in spring.

Do you have a restaurant on site?
No, but we have a boutique of local products (including fair-trade coffee). We also provide a detailed list of restaurants, large supermarkets (IGA, Maxi, Provigo, Métro, SAQ) and fine grocers within a 10-minute radius. For the gourmets, we are also ambassadors of the Goûtez Lanaudière baskets and we are happy to recommend visits to local producers.

Do you compost and recycle?
Yes, we have a complete sorting centre (compost, recycling, deposits and even a bin for batteries). We also provide compostable bags.

Do you have baby equipment?
Yes, on request we lend for free a high chair, an adaptive toilet seat, a step (stool), a booster and a baby playpen.

Is there a coffee maker in the chalets?
Here, it’s a paradise for hot beverage lovers ☕! Each chalet has a 12-cup filter coffee maker (filters included), a Tassimo pod machine and a kettle. We also sell local fair-trade coffee at our boutique.

Do you have a swimming pool?
Even better: we have a lake! The water is clear and swimmable, with a gently sloping beach perfect for children. Since it is non-motorized, sporty swimmers love to cross it swimming.

Do you offer watercraft?
Yes! Pedal boats, kayaks (adults and children) and stand-up paddleboards (SUP) are available for free, with life jackets for everyone.

What kind of activities can we do on site?
We invite you to see the dedicated activities page. There are so many, where to start! We obviously have the fine sand beach, where you find free non-motorized water activities for adults and children. Swimming in the lake is most enjoyable. A park with a punching ball, swing, slide, lollipop. There are many sand toys available for the children as well as a petanque set, washer and belotte (corn hole). We have Adirondack chairs and loungers to relax in the sun and read a good book. We have a hammock for afternoon naps. We have an outdoor fire area for evenings under the stars. In winter we put sleds on the beach for sliding! When the temperature allows, an ice rink is set up on the lake. Otherwise, we have a partnership with Forêt Ô Cascades so that you benefit from a discount on their forest ice rink. We also have a collection of DVDs and board games at your disposal at the reception for rainy days! Finally, with our yurt, we have a most diversified wellness programming! There are also walking trails nearby.

What kind of activities can we do nearby?
Skiing, hiking in the forest, golf, thermal experience at the spa, parachuting and climbing, karting, gourmet tourist circuits and much more. Tourisme Lanaudière lists several activities in the area and we invite you to visit our dedicated page for packages with our partners.

Do you have board games?
Yes, a true games library! You will find at the reception a wide variety of board games for young and old, available for free.

Is there a spa on site?
Not on site, but only 11 minutes from here is Spa La Source, considered one of the most beautiful spas in Québec. Our guests benefit from a privileged rate.

Can we fish?
When you have a fishing licence and the season allows, yes! We are not an outfitter and the lake is not stocked, but the children have fun making the fish bite and releasing them. It makes for beautiful memories! We do not have a rowboat; people fish from the end of the dock.

Do you have Wi-Fi?
Yes! And not just any: fibre optic, fast and reliable, just like in Montréal. Many of our visitors come to telework here in the middle of nature.

Are bedding and towels provided?
Everything is included: cozy bedding, bath towels, and even eco-friendly Québec products from the PURE brand. We sometimes dry the bedding on the clothesline when the weather is nice, it smells like the outdoors! All that’s left is for you to bring your beach towels.

Are the kitchens equipped?
Oh yes! Oven, refrigerator, microwave and everything you need to cook. The former owners being a chef and a sommelier, we like to joke that you could host an Italian wedding without missing anything.

Do you have a television?
Each chalet has a television with basic, sports and children’s channels. A DVD player is also included, and you can borrow movies for free at the reception.

Do the chalets have a fireplace?
Yes, all our chalets are equipped with a wood-burning fireplace. The wood is provided for free, chopped with love by David and his father. We simply ask that you use it responsibly.

Do the chalets have air conditioning?
Yes, all our chalets have air conditioning and fans.

Is the water drinkable?
Yes, the water is drinkable in all our chalets.

Do you have BBQs?
Yes, we have propane BBQs (propane provided) and charcoal BBQs (you bring your briquettes).

Is there a laundry room?
Le Chalet Suisse has a washer-dryer. The other chalets have racks to dry the laundry, and a laundromat is located in the village, only 10 minutes away.

Do the chalets have a dishwasher?
Only Le Chalet Suisse is equipped with one. But many of our visitors find it meditative to wash the dishes while admiring the view of nature. You have the dish soap and the drying rack as well as the dish towels included.